Dashboard Account Settings

How to navigate your Dashboard account settings

Sections of these articles also provide links to other, more detailed discussions of the dashboard features.

Please see two related articles – Dashboard Tour & How-To and Dashboard Configuration & Setup – which provide overviews of other sections of the dashboard.

The Account Settings links are as follows:

Add 2-factor Authentication

Add extra security to your ProxyMesh account with 2-factor authentication.

Use the 2-factor Authentication link to access the Configure 2-factor Authentication screen.

  • Click either the Google Authentication or the Authy link.
  • Then click the Enable link. A code/token will be sent to your app or mobile device.
If you enable either of these methods, a different token will be sent to your app or mobile device. Then you will be required to enter a one-time password/token each next time you log in.

This will protect you in case your account username and password are somehow stolen or compromised.
  • Return to the dashboard via the Back button or click the Dashboard link on the ribbon.
If you want to discontinue using 2FA, you will need to contact Support to disable it.

Further Information

For more details, see the blog article Securing Online Accounts with 2-Factor Authentication.

Change your email

Change your email address from your Dashboard.

Use the Change Email link to access the Change your Email screen.

  • Enter your new email address in the appropriate fields.
  • Click the Change Email button.
  • Return to the dashboard via the Back button or click the Dashboard link on the ribbon.

Use the new email to log in. It also appears on your invoices.

Further Information

For more details, please see "Emailed Invoice and Receipt" in the Changing "Billed To" Information article.

Change your password

Change your password at any time from your Dashboard.

Use the Change Password link to access the Change your Password screen.

  • Enter your new password in the appropriate fields.
  • Click the Change Password button.
  • Return to the dashboard via the Back button or click the Dashboard link on the ribbon.
If the owner of the main ProxyMesh account leaves your organization, you'll need to change the account password. You can accomplish this yourself, if you have access to the email address, but not to the ProxyMesh account. You can reset the password, which is tied to that email, at https://proxymesh.com/auth/password_reset/.

If you do not have email access, you can contact Support for assistance with the password update.

If You Receive a Password Change Notice

If you receive a password change notice like the one shown below and you did not change your password, please contact Support immediately.

Further Information

Review our article ProxyMesh Security for updates on account security topics, such as 2-factor authentication.

Set up or change your username 

Log in to ProxyMesh with either your username or an email address belonging to you.

Your username must be unique.
Making your email address the username is acceptable, but we do not advise it, as the @ "at" sign can interfere with username:passwordauthentication protocols. It’s better to choose a unique username without the “@“ symbol.
Changing a username requires special procedures by the Support staff.  Please contact ProxyMesh Support if you wish to change your username.

Please provide the exact username you want to change to.

Username change requests must come from the email address associated with the ProxyMesh account.

Change your proxies

Select one or more proxies to use from your Dashboard, based on the number of proxies available in your plan.

Use the Change Proxies link to access the Change Proxy Authorization screen.

  • Check the box of the proxy you wish to change to.
  • Click the Authorize Proxy Servers button.
If you have reached the limit on your plan, you will have to deselect one of the proxies previously selected.

You can also upgrade your plan on this screen by clicking the Upgrade Your Plan link.

  • Return to the dashboard via the Back button or click the Dashboard link on the ribbon.

Set your bandwidth limit

You can set your monthly and total bandwidth limits from your dashboard.

Use the Set Bandwidth Limits link to access the Bandwidth Limit screen.

Monthly Bandwidth Limit

Limits monthly bandwidth usage, which resets for each billing cycle.

Total Bandwidth Limit

Limits total all-time bandwidth usage.

Further Information

For more details on setting bandwidth limits, please see the article Bandwidth Limits.

Update your payment method or change your plan

Once you subscribe to a plan, the Upgrade Account button label changes to Update Payment Method or Change Plan.

Use the Update Payment Method or Change Plan link to access the screens for updating your payment method or changing your plan.

Further Information

For details, please see the article Setting Up Your Subscription Payment Method.

Cancel or pause your account

Use the Cancel or Pause link to access the Cancel your ProxyMesh Account screen.

If you go to this screen accidentally and don’t wish to cancel, click on the " No thanks, I'll keep my account" link.
  • If you do wish to cancel, type your reason for cancelling in the Reason for cancelling field.
  • Click the Cancel Subscription button.
If you cancel your subscription, you will immediately lose access to the ProxyMesh proxy server, and will be logged out and unable to log back in. You will need to contact ProxyMesh Support to reactivate your account.

Further Information

For more details, please see the "Cancelling" and "Pausing" sections of Subscription Payments article.

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